We want you to be satisfied with RobotIPTV. This Refund Policy explains when refunds are available.
1. 7-Day Money-Back Guarantee
New subscribers may request a full refund within 7 days of their initial purchase if the service does not work as described, subject to the conditions below.
2. Conditions for Refund Eligibility
- The refund request is made within 7 days of the original purchase date
- You have contacted support and given us a reasonable opportunity to resolve the issue first
- The account has not been used in a way that violates our Terms and Conditions
3. Non-Refundable Situations
- Renewal purchases after the initial 7-day window
- Free or discounted trial periods
- Issues caused by unsupported devices or user-side internet connectivity, once confirmed working as intended
4. How to Request a Refund
Contact us via WhatsApp or email at support@robotiptv.com with your order details. Approved refunds are processed to the original payment method within 5–10 business days.
5. Changes to This Policy
We may update this Refund Policy periodically. The policy in effect at the time of your purchase applies to that transaction.